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Brimir is a free and open-source issue tracking system mainly developed by Ivaldi using Ruby on Rails and the Foundation front-end framework.〔(【引用サイトリンク】url=http://www.webresourcesdepot.com/open-source-support-ticket-app-brimir/ )〕 It can be used to handle incoming support email which will be converted to tickets in the system, which frees support staff from a cluttered inbox.〔(【引用サイトリンク】url=http://webscripts.softpedia.com/script/Customer-support/Help-Desk/Brimir-82511.html )〕 Tickets can be assigned to help desk agents who can then reply to the tickets, update the priority and change the ticket status.〔(【引用サイトリンク】url=http://www.webresourcesdepot.com/category/extras/customer-support/ )〕 All history regarding a ticket is shown in a simple view, including attachments and replies. Brimir is developed as a web application, meaning it can be accessed from almost any platform. The interface supports multilingual viewing, although currently only English and Dutch are supported. The source code of Brimir is available under the Affero General Public License and can be used on all platforms where Ruby on Rails runs.〔(Brimir Github page )〕 == See also == * Comparison of help desk issue tracking software * Comparison of ticket-tracking systems 抄文引用元・出典: フリー百科事典『 ウィキペディア（Wikipedia）』 ■ウィキペディアで「Brimir (help desk software)」の詳細全文を読む スポンサード リンク
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